FAQs for XTUNER Scanners:
Q: How to activate the product?
A: After installing the product client, enter the IDUTEX store, enter the serial number and password, and then activate it according to the activation prompt.
Q: What is the pairing code when the product is paired with Bluetooth?
A: The Bluetooth pairing code is generally 1234 or 0000.
Q: Forgot login serial number and password when logging in with a new device?
A: The customer can see the serial number through the bottom of the hardware or hardware box, and then use the “recover password” function to retrieve the product login password.
Q: The mailbox does not receive the activation link?
A: When filling in the email information, please pay attention to whether the email is filled in correctly and whether the email is still in use.
Q: How can I view the functions supported by the diagnostic vehicle?
A: Enter the diagnosis model selection interface, click [detail] or [! ] button.
Q: Forgot your password when logging in?
A: Use the latest client to retrieve the product login password through the “Recover Password” function.
Q: Driver installation failed?
A: The problem of the driver, due to the official driver of the compatibility issues, if the individual computer fails to install, it is recommended that customers use third-party drive housekeeper to search for drivers to install, such as driver wizard. Automatically match the applicable version can be.
Q: After switching other languages, why did the previously downloaded models disappear?
A: After switching languages, it is necessary to re-download models.
Q: Failed to download the car?
A: Please download the model when the network is connected and in good condition.
Q: How to switch languages?
A: Switch your desired language in Setting-Language.
Q: I have purchased the product hardware. How do I get the product software?
A: Please log in to IDUTEX official website to download the software installation package.
Q: The serial number and password do not match during login?
A: It is recommended that customers check the following: 1. If the password contains “0”, please note that “0” is the Arabic number 0, not the letter O. 2. Update the client to the latest version. 3. Make sure the network is connected.
Q: Will it work with Volvo Truck and Caterpillar marine model?
A: Yes, it can support Asian,European,USA more than 30 brands truck support.
Q: What’s inside the Expert Service System ?
A: Right Now there’re 14 cars supported the ESS, it can modify your ECU programming data, change the door or Cooling Fan speed, adjust Seat Positions, way more programming to ECU you can do.
Q: Does it read and clear ABS Airbag Adblue errors?
A: Yes,this device support full function diagnostic for Truck.
Q: Does is support Russian language?
A: Yes,it has released more language,like Spanisn,French,German,Dutch,Polish,Portuguese,Arabic ect.
Q: How to update my machine ?
A: This is very smart diagnostic System, it will automatically detect newest version when you launch softwares, and by ‘one-click’ it will automatically update and restart by itself.
Q: Does it free update online free?
A: Yes,Lifelong free update on official page.
Q: Does my car support this system ?
A: You may check the car list above, this Diagnosis System supports over 75 cars makes, even including Malaysian Cars, Indonesian car makes. I’m sure your car will be supported. Diagnosis System support the latest up to 2018 year cars, and you will see Diagnosis System is updating frequently, and now it’s all FREE.
