Why I-2014 Multi-Diag Access J2534 Update-fail to Download VCI?

After I entered the activation code and connected I-2014 Multi-Diag Access J2534 to the vehicle, error information below appeared. I did not connect to the network and update it manually. There is also no anti-virus software on my pc.

Here are some error screenshots:
Screenshots: update-fail to download VCI, please check if VCI connects your vehicle and laptop.

The same mistake appeared when I reinstalled Multidiag I-2014.

So how to avoid this mistake?

Solutions Offered:
1. Customer VCI should be A070026.
2. Make sure that the diver of Multidiag I-2014 is installed in a right way.
3. The equipment, Multi-Diag Access J2534 Pass-Thru should be connected to the vehicle correctly.
4. If all above is normal, there may be something wrong with your computer or I-2014 Multi-Diag Access J2534 Pass-Thru OBD2.